Create an account / My customer area
Do I have to create an account to place an order?
Yes, you need to create an account to place an order on our site. By creating an account you will be able to track the status of your order, benefit from exclusive offers and have your requests and queries dealt with more quickly by our customer service department.
How do I create an account on the site?
To create an account, click on "Register" in the top right-hand corner of the home page. You will need to provide your name, e-mail address and a password. You will then receive a confirmation e-mail to activate your account.
How can I change my account details?
You can change your account details by logging into your account and accessing the "My details" section. Here you can update your name, e-mail address, delivery address and communication preferences.
What happens if I forget my password?
If you forget your password, click on "Forgot your password?" on the login page and follow the instructions to reset your password. You will receive an e-mail with a link to reset your password.
Can I delete my account?
If you would like to delete your account, please contact us by phone, email or live chat. We will assist you in deleting your account and all associated personal information. Please note that if you delete your account, you will lose access to your order history and account information.
Ordering from Official-VIP
What happens if I have a problem with my order?
We are here to help you if you have a problem. If you have a problem with your order, please contact us by phone, email or live chat. We'll do everything we can to resolve your problem quickly and efficiently.
How can I check that my order has been confirmed?
The best way to check whether your order has been validated is to go to the "My orders" section in your customer area and check whether you have received a confirmation e-mail. If you see your order with the status "Validated" or if you have received a confirmation e-mail, this means that your order has been validated. If you have not received a confirmation email, please check your spam or contact our customer service for help.
How can I track the status of my order?
You can track the status of your order by logging into your account and accessing the "My orders" section. There you will find information on the status of your order, the tracking number (if available) and all the information associated with your orders.
Can I cancel or change my order?
Cancellation and modification policies vary depending on the event and the VIP hospitality package you have purchased. We encourage you to read the terms and conditions carefully before placing your order. However, if you have any questions or concerns, please do not hesitate to contact us and we will do our best to help you.
Packages & tickets
What is the delivery time for my tickets?
Delivery times depend on the delivery method chosen and the organiser. We will keep you informed by e-mail as soon as your order has been dispatched.
How will I receive my event tickets?
You can receive your event tickets in several ways, depending on the options offered by the event organiser. Options may include sending dematerialised tickets by e-mail, collecting physical tickets from a point of sale or directly from the organiser, or sending tickets by post.
What should I do if I don't receive my tickets before the event?
If you do not receive your tickets one week before the event, please contact us as soon as possible. We will do our best to resolve the problem and help you receive your tickets in time for the event. Depending on the options available for the event, we may be able to send you replacement tickets by email, or help you collect physical tickets from the organiser or an outlet.
How do I return my tickets if I can't attend the event?
We are sorry, but it is not possible to return your tickets once you have purchased them, even if you are unable to attend the event. Please note that our site is only an intermediary between you, the customer, and the event organiser. We therefore recommend that you think carefully before purchasing your tickets and check that you will be able to attend the event before finalising your purchase to avoid any disappointment or inconvenience.
Can I exchange my tickets for another event?
We are sorry, but unfortunately it is not possible to exchange your tickets for another event.
As the intermediary between you and the event organiser, we are unable to change the organiser's policy on ticket exchanges.We therefore recommend that you think carefully before making your purchase and ensure that you have chosen the right event and date. If you have any problems with your tickets, please do not hesitate to contact our customer service team for assistance.
What do I do if the event is cancelled or postponed?
If the event is cancelled or postponed, we will inform you as soon as possible by e-mail or telephone.We will give you instructions for refunding or exchanging tickets if possible. Refund policies may vary depending on the organiser and the event, but we will do our best to help you obtain a refund or credit note for a future event.Payment methods and ancillary costs
How can I pay for my order?
We accept payment by credit card, PayPal and bank transfer. Paying by credit card and PayPal is the fastest and most secure way of speeding up the order process.
Is my payment secure?
We take the security of your payment information very seriously.
All transactions are encrypted and secured with an SSL connection, which guarantees that your information is protected against malicious interception.We never store your credit card details on our site.How much does it cost to send tickets?Delivery costs vary according to the delivery method chosen and the organiser.However, most delivery methods are free of charge.
What are the additional costs?
We are transparent about our additional costs. If you are a French customer, the final price displayed includes VAT, and there are no additional charges. In some cases, such as for physical tickets, delivery charges may be added. However, please be assured that all charges will be explicitly stated before your order is finalised. We pride ourselves on price transparency and the absence of hidden charges. So you can be sure that the final price you pay will be the one you see on official-vip.co.uk.
Data protection and security
How do I know if the site is reliable?
We are a company that has been established for several decades and we do everything in our power to guarantee the satisfaction of our customers. Our professionalism is unquestionable, Official-VIP is a site operated by SPORTFIVE. Your satisfaction is our priority. We also have verified reviews from our customers that you can consult on our site and on third-party sites.
How is my personal data protected when I place an order on your site?
We take data protection very seriously and have security measures in place to protect your personal information.All the data you provide, such as your name, address and payment details, is encrypted using SSL (Secure Sockets Layer) technology to ensure its confidentiality and security during transmission. In addition, we comply with data protection regulations, including the GDPR (General Data Protection Regulation), which ensures that your data is processed lawfully, fairly and transparently, and that you have the right to access your data and have it deleted if you wish. We invite you to consult our privacy policy to find out more about how we process your data.
CONTACT US
How can I contact customer service?
We are available by telephone, e-mail and live chat.You can find our contact details on the "Contact" page of our website. We will do our best to answer all your questions as quickly as possible.We are available Monday to Friday from 10am to 6pm.We will do our best to respond to all enquiries as quickly as possible, but please allow 48 hours for a response depending on the period of activity.
Official-VIP Hospitality by SPORTFIVE
What is VIP hospitality?
VIP hospitality is a unique experience that allows you to experience sporting, cultural and concert events in an exceptional way. By booking VIP hospitality with our e-commerce site, you will enjoy privileged treatment that will exceed all your expectations. You'll have access to prime seats, top-of-the-range catering and personalised attention throughout the event. Whether you're a fan of sport, music or culture, VIP hospitality is the best way to enjoy an unforgettable experience. So go ahead, treat yourself to a dream experience by booking a VIP experience with Official-VIP.
What types of events do you offer VIP hospitality packages for?
We offer packages for a wide range of events, including football, rugby, tennis, Formula 1, handball, cultural events such as concerts, shows and exhibitions, as well as special events such as UEFA EURO 2024 or the Rugby World Cup 2023. We are also available to assist you with any bespoke hospitality requirements at fr.hospitality@sportfive.com.
Why should I buy a VIP hospitality package rather than a standard ticket?
Our VIP hospitality packages offer an unforgettable, tailor-made experience for discerning customers who want to experience the event in luxury and comfort.In addition to VIP tickets, you will enjoy exclusive access to private areas, gourmet meals, premium drinks and other exclusive benefits. How can I be sure that I will receive my tickets on time?
We are committed to ensuring that you receive your tickets in time for the event. We use secure and reliable shipping methods to ensure timely delivery, whether by email, express courier or collection directly from the organiser.
Do you have any further questions?
We'd be delighted to answer them!
E-mail address: contact@official-vip.fr
